Technical Support Specialist Level 2 – VMware

About the role

Join Arrow ECS as a Technical Support Specialist Level 2, providing expert assistance on Broadcom VMware solutions to global customers. You will work remotely with customers via phone, email, and remote sessions, ensuring fast and reliable IT infrastructure support.

Key responsibilities

• Deliver troubleshooting support for VMware products such as vSphere, vSAN, NSX, and VMware Cloud Director.
• Assist Level 1 engineers, replicate customer configurations, and document all activities in the support tracking system.
• Conduct remote support sessions, diagnose faults, and collaborate with escalation engineers to resolve complex issues.

Required profile

• 2-3 years of IT customer support experience with strong English communication skills.
• Solid understanding of networking protocols, TCP/IP, routing, switching, and virtualization concepts.
• Ability to work flexible hours and handle high‑stress situations.

Required skills

• VMware vSphere, vSAN, NSX, VMware Cloud Director
• Broadcom technologies
• Linux operating systems
• Networking fundamentals (TCP/IP, routing, switching)
• Storage concepts (NAS, SAN, RAID, SSD, HDD)