Telecommunications Agent

About the role

The Telecommunications Agent works within the Front Office team of Rixos Premium Seagate, a luxury resort in Sharm El‑Sheikh. The role focuses on delivering prompt, courteous assistance to guests, handling inquiries, complaints and special requests to ensure a memorable stay.

Key responsibilities

• Receive and resolve guest requests, problems and complaints, prioritising guest satisfaction.
• Greet arriving guests, coordinate with the Front Office, and optionally escort them to their rooms.
• Conduct daily guest contacts to assess satisfaction, record feedback and follow up on any issues.
• Prepare and distribute guest‑facing documents, questionnaires and special‑occasion arrangements (birthdays, anniversaries, VIP services).
• Coordinate special orders such as cakes, flowers, babysitting, transportation, restaurant reservations and medication with relevant departments.
• Maintain accurate records of guest interactions in the “Through Our Guests’ Eyes” report and share translated summaries with department managers.

Required profile

• Excellent communication skills and a customer‑oriented mindset.
• Ability to listen attentively, empathise and find effective solutions.
• Strong organisational skills and attention to detail.
• Comfortable working in a fast‑paced, multicultural hotel environment.

Required skills

What we offer

• Opportunity to work in a prestigious 5‑star resort on the Red Sea.
• Dynamic team environment with continuous training.
• Competitive compensation and benefits package.