Telesales Specialist

About the role

The Telesales Specialist acts as the first point of contact for potential customers generated by marketing campaigns. You will quickly engage new leads, qualify them by gathering key business data, and pass fully qualified, sales‑ready opportunities to the sales team.

Key responsibilities

• Contact new leads within 5–15 minutes via phone, WhatsApp or email.
• Use a standardized questionnaire to qualify prospects, collecting company size, number of branches, current software, pain points, required modules, budget and decision timeline.
• Classify each lead as Qualified, Disqualified, Needs Follow‑up or Unreachable.
• Log all interactions, notes and contact stages accurately in the CRM.
• Schedule product demos or meetings with the appropriate Account Executive and provide a concise qualification summary.
• Redirect non‑ready leads back to marketing nurture tracks and document reasons for disqualification.
• Prepare weekly reports on lead volume, quality, sources and conversion rates.

Required profile

• 1‑3 years of experience in lead generation, SDR, telesales or inside sales; experience in software/ERP is a plus.
• Excellent verbal communication with the ability to handle initial objections.
• Strong business acumen to translate client needs into software requirements.
• Proactive, detail‑oriented and able to work in a fast‑paced hybrid environment.

Required skills

• Proficiency with CRM systems.
• Microsoft Office Suite.
• Google Workspace.