Call Center Agent

About the role

Join J&T Express Egypt as a Call Center Agent, providing professional assistance to customers through inbound and outbound calls. You will be the first point of contact, helping clients with inquiries, complaints, and service‑related issues while ensuring a high level of satisfaction.

Key responsibilities

• Handle incoming and outgoing calls in a courteous and efficient manner.
• Assist customers with questions about shipments, delivery status, and company services.
• Resolve customer problems promptly and escalate complex cases when necessary.
• Record all interactions and update the internal database with accurate information.
• Follow up with customers to confirm issue resolution and overall satisfaction.
• Coordinate with internal departments to facilitate smooth handling of requests.

Required profile

• Ability to manage customer complaints calmly and provide effective solutions.
• Strong communication and interpersonal abilities.
• Basic computer proficiency.
• Good English language skills (minimum B1 level).

Required skills

• Microsoft Excel