Call Center Agent

About the role

Join SMG’s customer service team as a Call Center Agent, handling both inbound and outbound calls to support our diverse automotive clientele. You will be the first point of contact, ensuring a positive experience for customers across a range of premium brands and aftermarket services.

Key responsibilities

• Answer incoming calls and address customer questions or complaints.
• Make outbound follow‑up calls or provide updates as needed.
• Document all call details clearly in the computer system.
• Escalate unresolved or complex issues to a supervisor or higher‑level team.

Required profile

• High school diploma or equivalent.
• Good speaking, listening and writing abilities.
• Basic computer and typing skills for data entry.
• Ability to stay calm and polite when dealing with upset callers.

Required skills

What we offer

• Comprehensive compensation package including medical, social and life insurance.
• Pension plan and annual salary review with profit‑sharing.
• Exclusive discounts on service, spare parts and branded items.
• Fully paid training programs and opportunities for internal mobility and career progression.