Customer Care Advisor – Cairo

About the role

Tamara, the leading fintech platform in the GCC, is looking for a Customer Care Advisor to join its Cairo office. You will be the first point of contact for users, handling inquiries via phone, email and live chat, and delivering the high‑quality service that defines our brand.

Key responsibilities

• Answer inbound calls, emails and live‑chat messages promptly and professionally.
• Identify customer questions, concerns and needs, providing accurate information and tailored solutions.
• Review customer accounts and transaction histories to resolve issues.
• Deliver detailed explanations of Tamara’s services and products.
• Meet support metrics and follow communication scripts for various topics.

Required profile

• Minimum 1 year of customer‑service experience in the local market.
• Native Arabic speaker with at least B1 level English proficiency.
• University degree.
• Strong verbal and written communication skills.
• Ability to handle customer issues quickly and efficiently.

Required skills

• Computer usage.
• Internet applications.

What we offer

• Opportunity to work for a fast‑growing fintech unicorn.
• Dynamic, collaborative team environment.
• Professional development in a high‑impact customer‑facing role.