Customer Care Advisor (Entry Level)

About the role

Vodafone Egypt is seeking recent graduates to join its call centre as Customer Care Advisors. You will become a full‑time Vodafone employee from day one, gaining exposure to the leading telecommunications operator in Egypt while developing professional skills in a fast‑paced environment.

Key responsibilities

• Serve as the first point of contact for customers, handling inbound and outbound calls.
• Follow communication scripts to address a variety of inquiries and issues.
• Identify customer needs, research problems, and provide appropriate solutions or alternatives.
• Seize opportunities to upsell Vodafone products and services.
• Maintain accurate records of all interactions in the call‑center database.
• Participate in regular training seminars to improve knowledge and performance.
• Achieve personal and team quantitative and qualitative targets.

Required profile

• Excellent communication skills with a strong command of English.
• Bachelor’s degree (any discipline) and maximum age of 30 years.
• Strong commitment, dedication, and a customer‑focused attitude.
• Willingness to work in a call‑center environment serving consumer, corporate, and technical accounts.

Required skills

• CCNA certification (preferred).

What we offer

• Full employment with Vodafone Egypt and associated employee benefits.
• Opportunities for professional growth and career development.
• Access to continuous learning and training programs.
• A supportive, diverse, and inclusive workplace.