Customer Care Coordinator – Patient Support Programs

About the role

The Customer Care Coordinator supports and manages Patient Support Programs, ensuring patients receive timely, compassionate assistance throughout their treatment journey. The role acts as an advocate, coordinating services, providing guidance, and removing barriers to care.

Key responsibilities

• Assist the line manager and program team in managing Patient Support Programs and liaise with key stakeholders.
• Ensure timely enrolment of eligible patients according to workflow and program timelines.
• Educate and coordinate with patients to facilitate seamless enrollment and service delivery.
• Maintain accurate patient files and electronic records for quality assurance.
• Accompany team members on visits to healthcare providers, pharmacies, or support sites.
• Prepare regular performance reports on patient numbers, services provided, and quality metrics.
• Report adverse events or product complaints in line with client requirements and SOPs.
• Perform administrative duties related to program operations and support governance activities.

Required profile

• A degree or diploma in a medical field or social work.
• 0–1 year of experience in healthcare, scientific field, NGO, or customer service management.
• Experience in data monitoring, management, logistics or supply chain is an advantage.
• Ability to travel frequently and work flexible hours.