Customer Retention & Sales Representative

About the role

We are looking for a dynamic Customer Retention & Sales Representative to engage with existing learners, promote course renewals and drive repeat business. You will act as the main point of contact throughout the student journey, ensuring a high‑quality experience that encourages loyalty and referrals.

Key responsibilities

• Contact existing customers to promote course renewals and increase conversion rates.
• Follow up with learners to understand their needs and recommend personalized learning solutions.
• Provide professional support and handle inquiries throughout the student lifecycle.
• Monitor student progress, analyse data and suggest improvements to boost learning outcomes and renewals.
• Build strong relationships with customers to enhance satisfaction and generate referrals.

Required profile

• Minimum 1 year of experience in sales or customer service.
• Excellent communication and persuasion abilities.
• Target‑driven and comfortable working in a performance‑based environment.
• Motivated to achieve and exceed sales targets with a commission‑focused mindset.

Required skills

What we offer

• Basic salary plus unlimited commission.
• Paid training.
• Social and medical insurance.