Customer Service Excellence Officer (French Speaker)

About the role

Network International is seeking a French‑speaking Customer Service Excellence Officer to manage day‑to‑day (BAU) issues for assigned banking clients. You will act as the primary point of contact, ensuring smooth operations and high‑quality service delivery across multiple channels.

Key responsibilities

• Log, track and resolve BAU issues using the Jira ticketing system, email and phone.
• Maintain weekly escalation and challenge sheets for internal visibility.
• Own all communications related to the assigned accounts.
• Prepare and present monthly service review reports to clients.
• Follow incident and problem‑management processes.
• Attend physical meetings with the banks as required.

Required profile

• Bachelor’s degree in business or a related field.
• Previous experience in a similar account‑management or customer‑service role is preferred.
• Fluent in French and English, both spoken and written.
• Strong verbal and written communication abilities.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Team‑oriented with good presentation skills.

Required skills

• Jira ticketing system
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Equal‑opportunity workplace that values diversity and inclusion.