Customer Service Representative – Customer Care Coordinator
Najoom Al Thuraya Security Control Services · 6th of October
وصف الوظيفة
About the role
We are seeking a motivated Customer Service Representative to join Najoom Al Thuraya Security Control Services in 6th of October, Giza. The role focuses on delivering professional assistance to our clients, handling inquiries, and ensuring timely resolution of issues.
Key responsibilities
- Respond to customer inquiries, requests, and complaints via phone and email.
- Provide accurate and courteous support, following company guidelines.
- Track and follow up on open issues until they are fully resolved.
- Document all interactions in the CRM system and keep records up‑to‑date.
- Coordinate with other departments when additional assistance is required.
Required profile
- Strong communication and problem‑solving abilities.
- Fluent in Arabic with good English proficiency.
- Basic computer literacy.
- Previous experience in customer service or a call‑center environment is preferred.
- Ability to work under pressure and collaborate within a team.
Required skills
Questions fréquentes
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الراتب: Customer Service Representative استنادًا إلى 10 عرض عمل في مصرالرواتب حسب المهنة
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Najoom Al Thuraya Security Control Services
6th of October
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