Customer Service Representative

About the role

VXI Global Solutions is seeking an English‑speaking Customer Service Representative to join its on‑site team in Cairo. This full‑time position involves delivering high‑quality support to customers, ensuring satisfaction, and maintaining professional phone etiquette throughout each shift.

Key responsibilities

• Provide timely assistance to customers via phone and other channels.
• Maintain a courteous and professional phone etiquette at all times.
• Resolve customer inquiries and issues while aiming for high satisfaction scores.
• Handle multiple tasks simultaneously in a fast‑paced call‑center environment.
• Work night and overnight shifts as required.

Required profile

• Strong customer support and service orientation.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage challenging situations.
• Previous experience in a customer service role is a plus.
• Fluency in English at B2+ to C1 level.

Required skills