Customer Service Representative – Live Streaming

About the role

Join MICO WORLD as a Customer Service Representative in Cairo, supporting users and live streamers on a global social platform. You will provide timely assistance through chat, email, and phone, ensuring a smooth and engaging experience.

Key responsibilities

• Handle user and streamer inquiries via chat, email, and phone.
• Guide users through platform features and resolve technical or account issues.
• Escalate complex cases to relevant teams and document recurring problems.
• Monitor service metrics and gather user feedback.
• Collaborate with operations, content, and product teams to improve the overall experience.

Required profile

• Strong customer service and support skills with a professional, solution‑oriented approach.
• Excellent written and spoken English communication; professional phone etiquette.
• Interest in live streaming, social media platforms, and online communities.
• Previous experience in customer service, community support, or a contact‑center environment preferred.
• Ability to work shift‑based schedules, including evenings, weekends, or holidays.
• Strong problem‑solving abilities, attention to detail, and multitasking across multiple systems.

Required skills