Customer Support Representative

About the role

Gebhaly, an Egyptian provider of automated international purchasing and shipping solutions, is looking for a full‑time Customer Support Representative to work on‑site in Heliopolis. The role focuses on assisting customers throughout the purchase and delivery journey, resolving inquiries and service issues, and maintaining high satisfaction levels.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat, providing clear and professional information.
• Guide customers through the end‑to‑end purchasing, shipping, customs clearance, and delivery processes.
• Identify and resolve service‑related issues, escalating to internal teams when necessary.
• Maintain accurate records of interactions and update internal systems.
• Contribute ideas to improve the overall customer experience.

Required profile

• Minimum two years of experience in customer service or support within the e‑commerce sector.
• Strong interpersonal, communication and problem‑solving abilities.
• Customer‑first mindset with a commitment to exceptional satisfaction.
• Proficiency in English and Arabic, both written and spoken.
• Ability to thrive in a fast‑paced, on‑site environment.
• Bachelor’s degree or equivalent experience in a relevant field.
• Familiarity with logistics, shipping or e‑commerce is a plus.

Required skills