Customer Support Representative – Live Chat

About the role

We are looking for a Customer Support Representative to handle live‑chat inquiries from our users in Cairo. You will act as the first point of contact, delivering professional and timely assistance while ensuring a high level of customer satisfaction.

Key responsibilities

• Respond to incoming customer inquiries via live chat in a courteous and efficient manner.
• Identify customer needs, troubleshoot issues, and provide accurate solutions.
• Maintain up‑to‑date knowledge of QMove’s products and services.
• Record all interactions and details of inquiries or complaints in the CRM system.
• Collaborate with internal teams to resolve complex issues.
• Follow up with customers to confirm resolution and satisfaction.

Required profile

• 1–2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Strong active listening, empathy, and problem‑solving abilities.
• Ability to multitask, prioritize tasks and manage time in a fast‑paced environment.

Required skills

• Proficiency with CRM platforms such as Salesforce or Zendesk.
• Competence in Microsoft Office and Google Workspace.