Dental Clinic Receptionist – Front Desk

About the role

We are looking for a friendly and professional Receptionist to join our dental clinic in New Cairo. The role involves greeting patients, managing appointments, and supporting the clinic’s daily operations.

Key responsibilities

• Greet patients warmly and ensure a welcoming experience upon arrival.
• Register new patients and keep their files up‑to‑date.
• Schedule appointments via phone calls and WhatsApp, and confirm upcoming visits.
• Explain dental office procedures, policies, and financial treatment plan options to patients.
• Handle difficult or upset patients with professionalism and empathy.
• Maintain a clean, organized, and professional reception area at all times.
• Coordinate with dental staff to ensure smooth clinic flow.
• Manage payments and billing as required.

Required profile

• Professional attitude and appearance; presentable and well‑groomed.
• Proven experience as a front‑desk representative or receptionist.
• Strong communication and interpersonal skills.
• Solid problem‑solving abilities and calm under pressure.
• Customer‑service orientation with focus on positive patient experience.

Required skills

• Proficient use of Microsoft Excel.
• Proficient use of Microsoft Word.
• Familiarity with Dentolize software.