Director, Regional Technology Operations

About the role

The Regional Director of Technology Operations will lead and coordinate technology services across Egypt, Jordan, and Lebanon, while positioning Egypt as a strategic offshore delivery hub. This senior role reports to MAF Global Solutions and is responsible for ensuring reliable, secure, and scalable IT capabilities that support the group’s retail and commercial growth.

Key responsibilities

• Lead Regional IT operations across Egypt, Jordan, and Lebanon.
• Establish and scale the Egypt Offshore Technology Delivery Centre.
• Oversee Retail IT operations throughout Egypt.
• Ensure service availability, robust infrastructure, and business continuity.
• Drive IT governance, cybersecurity, risk management, and compliance.
• Build, mentor, and manage high‑performing technology teams.
• Manage strategic vendors and monitor service delivery performance.
• Partner with business leaders to deliver technology‑enabled outcomes.

Required profile

• 15+ years of IT leadership experience in regional environments.
• Proven experience leading offshore or shared‑service delivery models.
• Strong knowledge of IT infrastructure, IT Service Management (ITSM) and cybersecurity.
• Experience supporting retail or other customer‑facing operations.
• Bachelor’s degree in IT, Computer Science, or a related field.
• Relevant certifications such as ITIL, PMP, TOGAF, CCNA are preferred.

Required skills

• IT infrastructure
• IT Service Management (ITSM)
• Cybersecurity

What we offer

• A friendly, positive‑vibe work environment.
• Opportunity to work with over 45,000 diverse colleagues.
• Access to the company’s Leadership Model and development programs.
• Being part of a regional market leader with a strong brand portfolio.