GDS Expert - Client Support

About the role

We are looking for a GDS Expert to provide client‑support for air itinerary research, pricing and ticketing. The role is based in Egypt and involves fast, same‑day turnaround while acting as a sales conversation with clients.

Key responsibilities

• Research, build and price air itineraries in GDS (ADX or Sabre) with same‑day turnaround.
• Present Kensington Air’s value proposition, handle price objections and identify upsell opportunities such as cabin upgrades or additional segments.
• Issue tickets, perform full quality control (fare, ticket, invoice, seat assignments, special requests) and process refunds, exchanges and reissues.
• Monitor daily bookings for airline schedule changes, assess impact on client trips and resolve issues promptly.
• Collaborate with Destination Experts to ensure air bookings align with land, tour or cruise itineraries.
• Manage phone, Teams, email and CRM inquiries within a 2‑hour SLA, prioritising urgent requests.
• Maintain accurate documentation in TMT, internal trackers and Excel reports.
• Stay updated on airline rules, routes and regulations and report system errors to IT.

Required profile

• Fluent oral and written English.
• Minimum 1 month of GDS ticketing experience (ADX and/or Sabre).
• Knowledge of airline fare structures and contracts (published, net, contract fares).
• Strong attention to detail and quality‑control mindset.

Required skills

• ADX GDS
• Sabre GDS
• Excel