IMS Front Office and Performance Engineer

About the role

The IMS Front Office and Performance Engineer ensures the stable operation of IMS core services by monitoring performance in real time, troubleshooting incidents, and analysing key performance indicators. This role is essential for maintaining service quality and operational continuity in a telecom environment.

Key responsibilities

• Perform real‑time monitoring of IMS core services and respond to alarms following approved procedures.
• Conduct first‑line troubleshooting, assess service impact, and escalate incidents when necessary.
• Monitor IMS KPIs, traffic patterns, and service trends to detect abnormalities or potential degradation.
• Support routine operational reporting and maintain accurate records of incidents, alarms, and follow‑up actions.
• Assist in service performance analysis and contribute to preventive actions that improve stability and user experience.
• Coordinate with internal technical teams during incident handling, restoration activities, and daily operational reviews.

Required profile

• Bachelor's degree in Telecommunications Engineering.
• Minimum 2 years of experience in IMS operations, monitoring, or performance support.
• Good understanding of telecom core services, service assurance, and operational procedures.
• Ability to analyse alarms, service indicators, and traffic behaviour in a structured manner.
• Strong communication, interpersonal, and teamwork skills.

Required skills

• IMS (IP Multimedia Subsystem) technology.
• Telecommunications Engineering principles.