Information Technology Support Specialist

About the role

We are seeking a skilled Information Technology Support Specialist to keep our digital banking infrastructure running smoothly. You will provide day‑to‑day technical assistance, maintain hardware and software assets, and work closely with internal teams to ensure reliable IT services.

Key responsibilities

• Provide technical support for hardware, software, and network‑related issues.
• Troubleshoot and resolve IT incidents and service requests.
• Install, configure, and maintain workstations, laptops, printers, and peripherals.
• Manage hardware inventory and perform system upgrades as needed.
• Install and maintain operating systems, applications, and productivity tools.
• Support local network connectivity, Wi‑Fi access, and system performance.
• Assist with user access management and system configurations.
• Follow IT security policies, support endpoint protection, and ensure compliance.
• Maintain documentation for IT systems and track tickets using ITSM tools.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 3+ years of experience in IT support or IT operations.
• Strong problem‑solving, analytical, and communication skills.
• Ability to work in a fast‑paced technical environment.

Required skills

• Windows and workstation administration.
• Hardware troubleshooting and maintenance.
• Software installation and configuration.
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Active Directory user management.
• Microsoft Office / productivity tools.
• IT troubleshooting methodologies.
• Experience with IT service management tools.
• Relevant certifications (CompTIA A+, Network+, Microsoft).