IT Operations & Support Coordinator

About the role

BlueScope is seeking an IT Operations & Support Coordinator to join its Infrastructure Services team. The role focuses on installing, maintaining and supporting hardware and software across regional sites, ensuring systems run efficiently and users receive timely assistance.

Key responsibilities

• Install, maintain and support all information systems related hardware and software.
• Set initial priority of service requests in the Service Pro system and assign appropriate resources.
• Manage site assets, inventory and systems.
• Proactively monitor and maintain systems to support business productivity.
• Load and maintain authorized software onto PCs.
• Place requisitions for new hardware and software once approved.
• Participate in team member selection as directed by the manager.
• Coordinate tasks with team members and provide feedback.
• Contribute recommendations during team meetings.
• Collaborate with peers to understand and support new technologies deployed within the company.

Required profile

• High school diploma or equivalent.
• At least 5 years of relevant experience in desktop support, network administration, and computer hardware support.
• Proficiency with PC and server management systems.
• Undergraduate degree in computer science or a related field is preferred.

Required skills

• PC management
• Server management
• Desktop support
• Network administration
• Computer hardware support
• Service Pro ticketing system

What we offer

• Comprehensive health, life, short‑term and long‑term disability insurance.
• Paid time off and retirement plans.
• Total compensation plan with competitive salary.