IT Operations & Support Coordinator

About the role

We are seeking an IT Operations & Support Coordinator to join BlueScope’s Infrastructure Services team. In this role you will install, maintain and support hardware and software across our regional sites, ensuring reliable and efficient IT services for the business.

Key responsibilities

• Install, maintain and support all IS‑related hardware and software.
• Set initial priority of service requests in the Service Pro system and assign appropriate resources.
• Manage site assets, inventory and systems.
• Proactively monitor and maintain systems to support business productivity.
• Load and maintain authorized software on PCs.
• Place requisitions for new hardware and software after approval.
• Participate in team member selection, coordinate tasks and provide feedback.
• Contribute to team meetings with recommendations and collaborate on new technology deployments.

Required profile

• High school diploma or equivalent; undergraduate degree in Computer Science or related field preferred.
• Minimum 5 years of experience in desktop support, network administration and computer hardware support.
• Proficiency with PC and server management systems.

Required skills

• Desktop support
• Network administration
• Computer hardware support
• PC management
• Server management
• Service Pro ticketing system

What we offer

• Competitive total compensation plan.
• Health, life, short‑ and long‑term disability insurance.
• Paid time off and retirement benefits.