Merchant Onboarding Manager

About the role

We are seeking a high‑impact leader to own the performance, structure, and scalability of Tabby’s SME Sales & Activation Engine. You will manage a large team of tele‑sales and onboarding specialists, guiding merchants from prospect to live and transacting.

Key responsibilities

• Hire, train and lead a sizable team of Inside Sales Managers and Executives, fostering a culture focused on call volume, conversion rates and time‑to‑live.
• Integrate AI, automation and CRM tools to pre‑qualify leads, allowing sales reps to concentrate on high‑quality merchants.
• Own end‑to‑end funnel metrics, identify leakage points, and balance speed with quality in merchant activation.
• Design and document SOPs and playbooks, removing bottlenecks between Sales, Risk and Operations.
• Define and track success metrics via dashboards, linking team outcomes to individual performance.
• Serve as the primary bridge between RevOps, Risk, Legal, Product and Tech, translating constraints into clear execution plans.

Required profile

• Proven leader with experience managing large inside‑sales or tele‑sales teams.
• Deep understanding of sales floor dynamics, funnel mechanics and operational rigor.
• Data‑driven mindset with the ability to audit performance and drive continuous improvement.
• Strong cross‑functional communication skills to align multiple departments.

Required skills

• CRM tools
• Data analysis