Senior Hub Coordinator – Box Operations

About the role

We are looking for a Senior Hub Coordinator to oversee the Box hub in Beni Suef. The role ensures daily hub operations run smoothly, coordinating shipments, drivers and inventory while meeting Bosta’s service standards.

Key responsibilities

• Receive inbound dispatches from the central sorting facility and sort orders by zone or route.
• Develop and communicate daily distribution plans, allocating orders to drivers.
• Act as primary point of contact for drivers, providing real‑time support and resolving operational issues.
• Manage end‑of‑day processes, including receipt, reconciliation and documentation of completed routes.
• Monitor driver wallets, ensure timely settlements and flag discrepancies to the fleet team.
• Train, mentor and onboard temporary staff and junior coordinators on SOPs.
• Analyze workflows, recommend and implement process improvements.
• Control inventory by coordinating return of canceled orders after the 24‑hour holding period.
• Prepare handover communications to the sorting facility with shipment counts, seal numbers and tracking data.

Required profile

• Minimum two years of experience in logistics or shipping coordination, preferably with bulky or oversized shipments.
• Proven ability to lead and motivate a team.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and adaptability in a fast‑paced environment.

Required skills

• Shipping management software
• Tracking systems