Systems Admin Engineer II – Cairo

About the role

Dandy is modernizing the dental industry with a technology platform that supports dental practices worldwide. The Systems Admin Engineer II safeguards the stability, security, and performance of the IT environment for our customers, blending hands‑on L2 troubleshooting with automation and thorough documentation.

Key responsibilities

• Assist in the installation, configuration, and maintenance of hardware, software, and peripherals.
• Troubleshoot and resolve network, server, workstation, and cloud‑based technical issues.
• Monitor system performance to ensure high availability and reliability.
• Create and maintain documentation for hardware and software provisioning and troubleshooting.
• Provide remote and on‑site technical support to end‑users.
• Support IT projects and initiatives as needed.
• Participate in an on‑call rotation for after‑hours incident response.
• Provide on‑site office support two to three days per week, with additional assistance as required.

Required profile

• 3+ years of professional IT experience.
• Strong knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
• Familiarity with Microsoft Windows Server, Intune, Active Directory, and Google Workspace.
• Experience with Windows operating systems and hardware.
• Excellent problem‑solving, communication, and interpersonal skills.
• Ability to work independently and collaboratively within a team.

Required skills

• TCP/IP, DNS, DHCP, VPN, VLANs
• Microsoft Windows Server, Intune, Active Directory
• Google Workspace
• Windows OS and hardware
• PowerShell, Bash, Python scripting
• ITIL principles
• CompTIA A+, Network+, Microsoft MCP (optional)
• Cloud platforms: AWS, Azure, GCP (optional)
• Automation tools: Better Cloud, Zapier (optional)
• Asset Management experience (optional)

What we offer

• Comprehensive healthcare, dental, and mental‑health benefits.
• Parental planning resources and retirement savings options.
• Generous paid time off and inclusive, diverse workplace culture.
• Equal‑opportunity employment and accommodations for disabilities.