Technical Support Analyst

About the role

We are looking for a Technical Support Analyst to join NCR Atleos’ global support team. The analyst will provide intermediate‑level technical assistance, resolve incidents remotely, and ensure high customer satisfaction while adhering to service level agreements.

Key responsibilities

• Act as the first point of contact for IT tickets and email inquiries, providing 24 × 7 support.
• Troubleshoot software and network issues, collect and analyse logs, and perform remote diagnostics.
• Escalate unresolved cases to higher‑level teams with detailed documentation.
• Maintain compliance with training requirements and company processes.
• Communicate incident status and resolutions proactively to customers.

Required profile

• Bachelor’s degree in engineering or a related technical field.
• Experience with Power BI, automation processes, and Python scripting.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills for both technical and non‑technical audiences.

Required skills

• Python for scripting, automation and log analysis.
• SQL for data analysis, reporting and troubleshooting.
• Power BI for data visualization and analysis.
• Network troubleshooting, scalability and load‑balancing concepts.
• Remote monitoring and ticketing system usage.