Technical Support Specialist

About the role

As a Technical Support Specialist you will be the primary point of contact for customers using our platform, providing both phone assistance and deep‑dive technical troubleshooting. You will own issues from initial contact through resolution, ensuring a high level of customer satisfaction.

Key responsibilities

• Handle inbound support calls, delivering clear and patient technical guidance.
• Troubleshoot backend problems by analysing logs, databases and system configurations.
• Log, track and manage support tickets through to resolution.
• Reproduce reported issues and, when necessary, escalate to engineering with detailed documentation.
• Monitor system alerts, flagging potential problems before they affect users.
• Maintain internal documentation, FAQs and troubleshooting guides.

Required profile

• 2‑3 years of experience in technical or application support.
• Comfortable handling live customer calls while performing backend technical work.
• Strong communication skills to explain technical concepts to non‑technical users.
• Ability to manage multiple tickets in a fast‑paced environment.

Required skills

• SQL
• Basic networking
• Web‑application troubleshooting
• Zendesk
• Jira
• Freshdesk
• AWS
• GCP
• Azure
• Datadog
• Grafana

What we offer

• Competitive salary and benefits.
• Collaborative, growth‑oriented team culture.
• Hands‑on role combining customer interaction with real technical problem‑solving.