Account Manager

About the role

As an Account Manager at Talabat, you will be responsible for managing and growing relationships with restaurant and vendor partners. You will act as the primary point of contact, helping partners optimise their presence on the platform, increase sales, and maintain high satisfaction levels.

Key responsibilities

• Build and maintain long‑term relationships with restaurant and vendor partners, ensuring retention through proactive communication and support.
• Analyse sales, operational and engagement data to provide data‑driven recommendations on menu performance, pricing, promotions and delivery logistics.
• Identify growth opportunities, upsell services, suggest cross‑promotions and optimise partner content such as menus, images and delivery times.
• Collaborate with internal teams—including Marketing, Logistics and Operations—to address partner needs, onboard new accounts and resolve issues quickly.
• Negotiate and renew commercial agreements, ensuring compliance with service‑level agreements and operational standards.

Required profile

• Bachelor’s degree in Business, Marketing or a related field.
• 2+ years of experience in Account Management, Sales or Partner Success (experience in food tech, FMCG or e‑commerce is a plus).
• Strong analytical mindset with the ability to work with data dashboards and generate insights.
• Excellent communication, negotiation and interpersonal skills.
• Customer‑first mindset, self‑starter attitude and fluency in English.

Required skills

• Excel
• Google Sheets