Account Manager (MENA)

About the role

We are looking for a founding Account Manager to build and lead the Account Management function for the MENA region at respond.io. This is a Day‑0 position with no existing playbook, where you will design engagement, retention and growth strategies for self‑service customers and a small portfolio of key accounts.

Key responsibilities

• Grow the customer base and own expansion revenue through usage growth, plan upgrades and multi‑location rollouts.
• Run monthly engagement experiments, rescue activation for stalled accounts and tailor outreach by country and language.
• Detect at‑risk behavior early, analyze cancellations, and work with product and legal teams on data‑privacy and GDPR issues.
• Log every account interaction and measure impact with data‑driven metrics.

Required profile

• 2+ years in B2B SaaS Account Management, Customer Success or Sales with a revenue or retention quota.
• Experience managing 50‑100 accounts and focusing on high‑impact opportunities.
• Fluent in English and Spanish; additional MENA languages are a strong plus.
• Based in the MENA region and able to work CET/CEST hours.

Required skills

• Data‑driven decision making and ability to operate without a predefined playbook.
• Understanding of GDPR, data‑residency expectations and messaging channel adoption in MENA.

What we offer

• Founding role with direct exposure to the executive team and influence over function design.
• Clear growth path to build a regional playbook and lead a future team.
• Base salary plus variable compensation tied to expansion and retention performance.
• Flexible, remote‑friendly environment backed by a profitable, well‑funded company.