Assistant Facility Manager

About the role

JLL is hiring an Assistant Facility Manager for an on-site position in Cairo, Egypt. The role covers facilities soft services, dining services, health and safety, contracts, finance and asset management, and leads a small site facilities team. It suits someone with a strong service mindset, leadership qualities and fluent English and Arabic.

Key responsibilities

• Delight clients, manage client communications and complaints, and help develop improved processes that improve service or reduce cost.
• Run site operations and compliance: deliver soft services according to the regional and country master plan, run daily and periodic property inspections, check vendor services and avoid outages.
• Report critical issues and KPIs, complete audits and management reports, and support fixed assets management, inventory checks and disposals.
• Maintain property procedures, emergency procedures, vendor assignments, service records and logbooks, and follow up on action plans from audits and assessments.
• Manage dining services: timely meal delivery, meal inspections, food quality, vendor compliance with health and food safety rules, and participation in JLL HSE vendor audits.
• Ensure the site meets legal, regulatory and client HS&E requirements, supports HSE action plans and supervises contractors.
• Monitor site contracts, support regional and global sourcing, and support financial targets with monthly variance analysis.
• Lead the site FM team: mentor and train team members, direct daily work of facilities staff and contractors, and act as a subject-matter expert in at least one technical area.

Required profile

• Fluent verbal and written English and Arabic.
• Higher education in a relevant field of business and project management.
• Relevant experience in facilities management, HSE, soft and hard services, customer service and hospitality, and soft services, asset management and dining.
• Experience in facilities management and project management is a plus.
• Leadership, problem-solving, communication and organizational skills; ability to manage multiple complex operational matters and hold vendors accountable.

Required skills

• Technical, engineering or building management knowledge is a plus.
• Excellent PC skills, including MS Office, and experience with CAFM/CMMS applications.