Automotive Brand Call Center Advisor (English Speakers)

About the role

RAYA Customer Experience (RAYA CX) is seeking an English‑speaking Automotive Brand Call Center Advisor to join its luxury automotive client team in Egypt. This full‑time, on‑site position involves handling both inbound and outbound customer interactions while maintaining the premium standards expected by a high‑end automotive brand.

Key responsibilities

• Respond promptly to customer inquiries via phone, email or chat.
• Resolve issues, troubleshoot problems and provide personalized support.
• Uphold the brand’s premium image by delivering a seamless, high‑quality experience.
• Document interactions accurately and follow up as needed.
• Collaborate with internal teams to ensure consistent service delivery.

Required profile

• Strong customer service and communication abilities.
• Effective problem‑solving and active listening skills.
• Detail‑oriented, organized and able to thrive in a fast‑paced environment.
• Previous experience in a call‑center or similar customer‑service role is preferred.
• Bachelor’s degree or equivalent experience is an asset.

Required skills

What we offer

• Opportunity to represent a globally recognized luxury automotive brand.
• Professional development within a leading BPO company.