Customer Service Specialist

About the role

The Customer Service Specialist will handle inbound and outbound communications, manage bookings, and support promotional activities for Orion in Madinaty, Cairo.

Key responsibilities

• Handle inbound calls, customer inquiries, and complaints professionally.
• Create, confirm, reschedule, and modify customer orders and bookings as required.
• Follow up on cancelled orders to understand reasons and explore rebooking opportunities.
• Contact customers to confirm upcoming orders and appointments.
• Promote available services and encourage additional bookings.
• Conduct outbound calls for feedback, follow‑ups, and service promotions.
• Respond to customers through WhatsApp and social media.
• Handle face‑to‑face customer interactions when required.
• Prepare and maintain monthly reports related to customer service, bookings, and performance.
• Maintain accurate customer and order information in the system.
• Support promotional activities and represent the company at booths, events, or other locations.

Required profile

• Excellent communication and customer‑handling skills.
• Good command of English.
• Good knowledge of Microsoft Office.
• Strong problem‑solving skills.
• Ability to work under pressure.