Bilingual Customer Experience Specialist (Turkish & English)

About the role

Agoda is looking for a bilingual Customer Experience Specialist in Cairo to provide support in Turkish and English. You will be the first point of contact for guests and partners, handling inquiries through phone, email and chat while representing Agoda’s values.

Key responsibilities

• Deliver outstanding service to guests and partners via multiple channels.
• Manage a high volume of inquiries and provide accurate, timely resolutions.
• Take end‑to‑end ownership of booking issues such as changes, cancellations, payments and other queries.
• Collaborate with internal teams to improve processes and customer experience.
• Contribute to a data‑driven, fast‑learning environment by sharing feedback and experimenting with solutions.

Required profile

• Fluent in Turkish and English (both spoken and written).
• Strong problem‑solving and communication skills.
• Ability to work with customers from diverse cultures.
• Interest in travel and hospitality industry.

Required skills

• Proficiency in using phone, email and chat support tools.
• Basic understanding of booking systems and payment processes.

What we offer

• Opportunity to gain global experience supporting customers from multiple countries.
• Career development in a data‑driven, innovative travel technology company.
• Dynamic team environment with a focus on collaboration and continuous improvement.