Bilingual Customer Service Representative (Spanish/English) – Chat Support

About the role

Alorica is seeking bilingual Customer Service Representatives to provide chat‑based support for a global sportswear brand. The role focuses on delivering high‑quality written assistance to customers in both Spanish and English.

Key responsibilities

• Handle inbound customer inquiries via chat, ensuring timely and accurate responses.
• Resolve issues related to orders, product information, and account management.
• Maintain detailed records of interactions in the company's support system.
• Collaborate with team members and supervisors to improve service processes.

Required profile

• Fluency in Spanish (B2 level) – both written and spoken.
• Conversational English (B1‑B2 level).
• Willingness to work rotational shifts with a fixed day off.
• Strong written communication skills for chat interaction.

Required skills

• Proficiency in chat‑based customer support platforms.

What we offer

• Competitive net salary.
• Transportation provided 24/7 and overnight allowance.
• Fully paid training and social/medical insurance.
• Fast‑track promotion opportunities and fixed days off.
• Opportunity to work with a globally recognized sportswear brand.