Bilingual Customer Support (French & English)

About the role

FlairsTech is looking for a motivated Travel Advisor to join its on‑site team in Qesm El Maadi. The role combines bilingual customer support in French and English with expert travel planning, ensuring clients receive seamless and personalized travel experiences.

Key responsibilities

• Assist clients in planning and organizing travel itineraries, providing tailored recommendations.
• Manage all booking processes, including flights, hotels, and transportation, using the company’s reservation systems.
• Handle client inquiries, resolve issues promptly, and maintain high satisfaction levels.
• Collaborate with internal teams to ensure smooth hand‑over of travel details and post‑travel follow‑up.
• Maintain accurate records of bookings and client preferences.

Required profile

• Proven experience in customer service with a focus on client satisfaction.
• Excellent verbal and written communication skills in both English and French.
• Background in travel agency environments or handling travel arrangements.
• Detail‑oriented mindset with strong problem‑solving abilities.
• Bachelor’s degree in Hospitality, Tourism, Business, or a related field is preferred.

Required skills

• Familiarity with booking systems and travel logistics management.