Bilingual French Customer Service Specialist

About the role

Alorica Egypt is seeking motivated individuals to join its Voice Account team in Sheikh Zayed as Bilingual French Customer Service Specialists. You will interact with customers in both French and English, delivering high‑quality support while representing a global brand.

Key responsibilities

• Handle inbound and outbound customer calls in French and English.
• Identify and resolve customer issues efficiently, following company procedures.
• Maintain accurate records of interactions and outcomes in the CRM system.
• Provide product and service information, ensuring a positive customer experience.
• Collaborate with team members and supervisors to meet performance targets.

Required profile

• Minimum B2 proficiency in French and English (excellent verbal communication).
• Open to graduates and candidates without a formal degree, provided language skills are strong.
• Strong problem‑solving ability, active listening, and a customer‑centric mindset.

Required skills

• Fluency in French (B2 or higher).
• Fluency in English (B2 or higher).

What we offer

• Gross basic salary of EGP 32,000 per month.
• Fully paid professional training program.
• Company‑provided transportation.
• Comprehensive medical and social insurance coverage.
• Rotational 24/7 shift schedule with five working days and two days off.