Bilingual French/English Customer Support (On-site, Giza)

About the role

Alorica is seeking a full‑time, on‑site Bilingual French/English Customer Support representative to join its Giza team. You will interact with customers in both languages across phone, email, chat and other channels, delivering accurate information, guidance and problem resolution.

Key responsibilities

• Respond to customer inquiries in French and English via multiple communication channels.
• Troubleshoot issues, process requests and document all interactions in the CRM system.
• Follow established procedures to meet service‑level and quality standards.
• Collaborate with teammates and supervisors to escalate complex cases and share feedback.
• Participate in training sessions, learn new products or services and adapt to updated policies and tools.

Required profile

• Strong customer‑service mindset with empathy, patience and a solution‑oriented approach.
• Excellent spoken and written communication in both French and English.
• Ability to translate and switch languages seamlessly during customer interactions.
• Experience or familiarity with teaching/training English concepts is a plus.
• Comfortable using computer systems, adhering to data‑privacy guidelines and maintaining attention to detail.
• Available to work on‑site in Giza on a full‑time schedule.

Required skills

• Proficiency with CRM tools.
• Experience using omnichannel support platforms.

What we offer

• Opportunity to work in a global CX leader with growth potential.
• Collaborative, curious and creative team environment.