Bilingual Intake & Retention Specialist (English/Arabic) – Remote

About the role

We are seeking a bilingual Intake & Retention Specialist to be the first point of contact for potential clients of our personal injury law firm. Working remotely, you will manage inbound communications, qualify leads, and guide clients through the intake and retainer process.

Key responsibilities

• Answer incoming calls with strong customer service and transfer calls as needed.
• Qualify and screen leads based on practice area and conflict checks.
• Gather detailed accident information, insurance data, and medical provider details.
• Collect and organize incident photos, police reports, and medical records.
• Explain retainer agreements, obtain signatures, and open accurate client files.
• Upload client records to OneDrive and the firm’s CMS, assign cases to case managers, and set client expectations.

Required profile

• Fully bilingual in English and Arabic (Spanish a plus).
• Excellent communication and interpersonal skills.
• Detail‑oriented with strong organizational abilities.
• Ability to handle high call volumes and multitask.
• Reliable PC or laptop with wired internet, noise‑cancelling headset, and a quiet workspace.

Required skills

• Experience with CRM/CMS platforms, preferably Filevine.
• Proficiency in using OneDrive for document storage.

What we offer

• Full‑time remote position with flexible weekend and evening shifts (US time).
• Opportunity to work with a nationwide personal injury law firm.