Call Center Representative – Banking

About the role

The Contact Center Representative will join CIB’s banking call‑center in 6th of October City. This full‑time, on‑site position is designed for fresh graduates who want to start a career in the banking sector, handling inbound customer calls and delivering high‑quality service.

Key responsibilities

• Answer customer inquiries via phone and provide accurate information about banking products and services.
• Resolve complaints and issues professionally, ensuring a positive customer experience.
• Maintain up‑to‑date and accurate records of each interaction in accordance with bank policies.
• Collaborate with internal departments to follow up on customer requests and ensure timely resolution.
• Adhere to rotational shift schedules and meet performance targets.

Required profile

• Recent graduate with a Bachelor’s degree.
• Strong communication and problem‑solving abilities.
• Presentable, customer‑oriented personality.
• Willingness to work rotational shifts in a fast‑paced environment.

Required skills

• English proficiency at B2 level or higher.

What we offer

• Medical and social insurance.
• Profit‑sharing scheme.
• Transportation provided.
• Attractive salary package with visible benefits.
• Career growth and professional development opportunities.