Technical Customer Support (EMEA - Arabic Speaker)

About the role

Technical Customer Support professionals are pivotal to Respond.io’s success. You will be the go‑to resource for Arabic‑speaking customers across the EMEA region, providing clear guidance, optimal solutions and technical assistance while ensuring high satisfaction.

Key responsibilities

• Deliver high‑quality support for our SaaS messaging platform.
• Communicate technical solutions using our shared inbox tool and respond to customer inquiries.
• Resolve issues promptly, leveraging deep knowledge of product features and customer business needs.
• Monitor frequent questions, collaborate with cross‑functional teams and propose improvements.
• Empower customers to self‑serve through on‑demand success resources.
• Work closely with Customer, Marketing, Product and Tech teams to solve complex problems.
• Provide support via multiple channels, including chat and video calls.

Required profile

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT environment.
• Proficiency in Arabic and English with strong verbal and written communication.
• Ability to explain complex ideas clearly and uncover customers’ true objectives.
• High empathy, team‑oriented mindset and willingness to learn.
• Availability to work a fixed shift.

Required skills

• API integrations
• WhatsApp API
• Agentic AI

What we offer

• Highly competitive compensation package.
• Flexible working environment and hours that fit your lifestyle.
• Virtual events such as talent shows, gaming nights and more to keep the community fun.