Call Center Training Consultant

About the role

Terra Solutions is seeking a full‑time Training Consultant to join its call‑center team in 10th of Ramadan. You will design, deliver and continuously improve training programmes that boost the performance of customer‑service agents and enhance overall service quality.

Key responsibilities

• Develop and deliver training curricula tailored to various learning needs of call‑center staff.
• Conduct needs assessments and gap analyses to identify skill deficiencies.
• Evaluate training effectiveness through metrics and feedback, and implement improvements.
• Provide consulting on best practices for customer service and support team communication.
• Facilitate smooth interaction between support teams and clients to optimise service delivery.

Required profile

• Proven expertise in training, learning‑and‑development and skill building within professional environments.
• Experience in consulting and delivering actionable performance insights.
• Strong communication and customer‑service orientation.
• Ability to design and adapt training content for diverse audiences.
• Bachelor’s degree in Business, Human Resources, Communication or a related field.
• Previous experience in a call‑center or customer‑support setting is a plus.
• Capability to work both independently and collaboratively in a team‑focused environment.

Required skills