Chat and Email Agent – Crypto Platform

About the role

We are looking for a Chat and Email Agent to support our customers in English. You will answer questions, resolve issues quickly, and learn about Bybit products and the cryptocurrency market.

Key responsibilities

• Provide live chat and email support to customers.
• Answer questions and resolve issues promptly.
• Follow up on customer inquiries and complaints.
• Share customer feedback and suggest improvements.
• Report issues and risks to management.
• Help improve team processes and efficiency.

Required profile

• Strong English communication skills.
• 2–4 years of customer service experience, preferably via chat or email.
• Experience in finance, fintech, trading, or crypto is a plus.
• Good numerical and problem‑solving abilities.
• Interest in fintech and cryptocurrency.
• Team player with a proactive, customer‑focused mindset.
• Willingness to work rotating shifts, weekends, and holidays.
• Comfortable with a hybrid work setup.

Required skills

What we offer

• Experience with a leading global crypto company.
• Training and career growth opportunities.
• Exposure to crypto trading and financial products.
• International work environment.
• Competitive salary and benefits.
• Opportunity to make a real impact.