Client Services Manager – Shopify D2C Account Management

About the role

We are seeking a Client Services Manager to act as the primary point of contact for a small portfolio of Shopify D2C brands. Working remotely, you will ensure smooth delivery of projects, maintain strong client relationships, and keep brands thriving in a fast‑paced ecommerce environment.

Key responsibilities

• Own day‑to‑day delivery for assigned Shopify D2C accounts, planning and prioritising both reactive and proactive tasks.
• Run regular client check‑ins, respond promptly to requests, and keep clients informed of progress.
• Write clear briefs for design and development teams and follow work through to completion.
• Coordinate Shopify store updates, including products, collections, pages, and content.

Required profile

• 2+ years of experience in ecommerce, agency, or client account management.
• Hands‑on proficiency with Shopify store management.
• Proven ability to manage multiple client accounts simultaneously.
• Strong, proactive client‑facing communication skills.
• UK‑based candidates preferred; European candidates also welcome.

Required skills

• Shopify

What we offer

• Top‑of‑market salary paid in GBP/USD.
• Fully remote working arrangement.
• Potential for flexible working hours.
• Long‑term job security and growth opportunities within Palm Outsourcing.