Collections Specialist

About the role

Informa is looking for a Collections Specialist for its Global Support (GBS) function, based in the Cairo Festival City Business Park, New Cairo. The role manages a high-volume portfolio of low-risk and medium-risk customer accounts, focusing on efficient, email-based collection for customers with established payment histories. It follows a Monday to Friday week.

Key responsibilities

• Manage collections for customers who are generally prompt in paying their debts, across multiple regions and legal entities.
• Conduct debt collection mainly by email, professionally and courteously, within credit control policies and procedures.
• Monitor customer aging reports and prioritize collection by risk, overdue balance and payment behaviour.
• Contact customers to obtain payment before invoice due dates where applicable, and handle unallocated cash items with the Cash Application team.
• Keep customer contact notes up to date in the collections tool or system, resolve simple queries and refer complex disputes to the local credit team.
• Highlight the customer portal to customers and meet monthly cash collection targets, KPIs and SLAs.
• Attend events, mainly in the MEA region, to support on-site collections and customer engagement.

Required profile

• Experience in credit control, accounts receivable, collections, order-to-cash or customer service.
• Preferred: shared service centre or GBS experience, multi-country support, and ERP experience (SAP, Oracle).
• Fluency in Arabic and English.
• Attention to detail, organisation and ability to manage several accounts at once.

Required skills

• Strong written and verbal communication for email correspondence.
• Problem-solving for payment disputes.
• Modest skills in Excel, Word and Outlook.
• Ability to work independently and meet deadlines.

What we offer

• 15 days holiday in the first year, rising to 21, plus a birthday leave day.
• Private medical insurance with international coverage.
• ShareMatch share ownership scheme.
• Training, mentoring and internal mobility opportunities.
• Wellbeing support, charity volunteering and recognition programmes.