Contact Center Agent – UK

About the role

Join HSBC’s UK contact centre team and be the first point of contact for our customers. You will handle inbound calls, provide friendly and professional service, and aim to resolve queries on the first interaction.

Key responsibilities

• Answer inbound customer calls courteously, building confidence and trust.
• Resolve customer issues at first contact whenever possible.
• Promote relevant HSBC products and services based on customer needs.
• Maintain up‑to‑date knowledge of HSBC’s offerings and internal communications.
• Escalate complex matters according to defined procedures.

Required profile

• University graduate in any discipline.
• Fluent in the language(s) required for the role.
• Flexible and customer‑centric, able to thrive in a high‑volume, fast‑paced environment.
• Willing to work flexible shifting schedules.
• Immediate right to work in the UK preferred.

Required skills

• Proficiency with personal computers and basic software packages.
• Excellent verbal communication, patience and empathy.