Contact Center Agent – UK

About the role

Join HSBC’s UK Contact Centre as an Agent and be the first point of contact for our customers. You will handle inbound calls, provide friendly service, and aim to resolve issues on the first interaction.

Key responsibilities

• Answer inbound customer calls politely and confidently.
• Deliver promised solutions in line with customer expectations.
• Identify opportunities to offer relevant HSBC products and services.
• Maintain up‑to‑date knowledge of key products, compliance standards and operational risk.
• Escalate complex issues according to established procedures.

Required profile

• University graduate in any discipline.
• Fluent in the language(s) required for the process.
• Flexible and customer‑centric with a willingness to work shifting schedules.
• Ability to thrive in a high‑volume, fast‑paced environment.
• Immediate right to work in the UK, no relocation needed.

Required skills

• Proficiency with personal computers and standard software applications.

What we offer

• Opportunity to work for a global banking leader.
• Training and development to enhance customer service expertise.
• Supportive team environment that values diversity and HSBC’s Group Values.