Customer Care Advisor – Entry Level

About the role

Vodafone Egypt is seeking enthusiastic graduates to join its Customer Care team. As a Customer Care Advisor you will be the first point of contact for our customers, handling inquiries, troubleshooting issues, and promoting Vodafone’s products and services.

Key responsibilities

• Manage a high volume of inbound and outbound calls professionally and efficiently.
• Follow communication scripts and adapt them to various customer scenarios.
• Identify customer needs, research issues, and provide accurate solutions or alternatives.
• Upsell relevant Vodafone products and services when opportunities arise.
• Maintain detailed records of each interaction in the call‑center database.
• Participate in regular training sessions to improve knowledge and performance.
• Achieve personal and team targets for both quality and quantity metrics.

Required profile

• Recent graduate with a bachelor’s degree (any discipline).
• Maximum age of 30 years.
• Strong command of English and good communication skills.
• Commitment, dedication, and a customer‑focused attitude.

Required skills

• CCNA certification (preferred).

What we offer

• Full employment with Vodafone from day one, including company benefits.
• Opportunities for professional growth within Egypt’s leading telecommunications operator.
• Access to continuous learning and development programs.