Customer Care Representative – Telecom (English C1)

About the role

Join a leading international telecom account as a Customer Care Representative. You will provide English‑language support to customers, handling inquiries and resolving issues related to telecom services.

Key responsibilities

• Answer inbound calls and initiate outbound contacts with customers.
• Diagnose and resolve technical or service‑related problems.
• Provide accurate information about telecom products and plans.
• Document interactions and follow up to ensure customer satisfaction.
• Adhere to quality and performance standards set by the client.

Required profile

• Strong English communication skills (B2‑C1 level).
• Open to graduates, gap‑year students, or individuals without a formal degree.
• Patient, customer‑focused, and able to solve problems efficiently.
• Willingness to work rotational night shifts.

Required skills

What we offer

• Salary up to 20,500 EGP net per month.
• Transportation provided.
• Paid professional training – no prior telecom experience required.
• Social and medical insurance.
• Opportunities for career growth within a global organization.
• Dynamic, multinational work environment.