Customer Onboarding Specialist

About the role

Foodics is looking for a motivated Customer Onboarding Specialist to join its Egypt team. You will help restaurant owners adopt our POS platform and related SaaS solutions, ensuring a smooth implementation and training experience.

Key responsibilities

• Schedule installation appointments and verify site readiness.
• Arrange backend on‑site training and technical visits, including emergency cases.
• Guide customers through onboarding for RMS, Foodics Online, and Foodics Pay.
• Monitor tasks and projects to meet service level agreements.
• Conduct phone sessions to educate clients on onboarding steps.
• Train clients on menu setup, inventory management, and recipe creation.
• Maintain and update customer menus and inventory items.

Required profile

• Diploma or Bachelor’s degree (Networking, Computer Information Systems, Computer Science preferred).
• 1‑2 years of experience in IT, SaaS, or software product environments.
• Strong problem‑solving abilities and excellent written and oral communication in English and Arabic.
• Self‑starter capable of working independently across functions.
• Flexibility to thrive in a fast‑paced, evolving setting.

Required skills

• POS platform
• SaaS applications

What we offer

• Inclusive and diverse culture that encourages innovation.
• Competitive compensation with bonuses and potential equity.
• Personal development focus, regular training, and an annual learning stipend.