Customer Retention Specialist – Saudi Market

About the role

We are looking for a Customer Retention Specialist to support students in the Saudi market, driving course renewals and ensuring a high level of satisfaction. You will act as a trusted advisor, building personalized learning plans and fostering long‑term relationships.

Key responsibilities

• Provide consultation and support to students following established SOPs.
• Build strong customer relationships through personalized learning plans.
• Promote course renewals and follow up with customers to increase conversion rates.
• Monitor student progress, analyze data, and suggest improvement strategies.
• Handle inquiries, resolve issues, and ensure high customer satisfaction.
• Drive renewals, referrals, and achieve sales targets.

Required profile

• Bachelor's degree.
• At least 1 year of experience in sales or telesales.
• Strong communication and interpersonal skills.
• Passion for education and customer service.
• English proficiency at B1 level.
• Target‑driven, motivated, and approachable personality.

Required skills

What we offer

• On‑site position in Maadi, Cairo.
• Full‑time schedule: Sunday‑Thursday 12:00 PM – 9:00 PM (including a 1 hour 15 min break) and Saturday 12:00 PM – 4:00 PM.
• Opportunity to work in a dynamic educational environment.